Return Policy

Return Policy

At SafeSeniors, we want you to be completely satisfied with your purchase. Therefore, we apply the following return conditions in accordance with current Spanish legislation, extended with additional courtesy conditions.

Right of Withdrawal

You have 14 calendar days from the receipt of the product to exercise your legal right of withdrawal, without needing to justify your decision and without additional cost (except for the return shipping costs, indicated below).

As an additional courtesy, we voluntarily extend this period to 30 calendar days from the receipt of the product. Returns made between day 15 and day 30 are subject to the restocking fees indicated below.

Exchanges

In addition to returns, we accept product exchanges (e.g., for color) within the same 30 calendar day period, provided the product meets the conditions described below.

Conditions for Return

For us to accept the return or exchange, the product must meet the following requirements:

• Condition: new, unused, clean, and in perfect resalable condition.
• Retain its original packaging.
• Include all accessories and tags received.

You may handle and examine the product as you would in a physical store, but do not use it for an extended period or stain it.

If the product arrives used, dirty, or damaged due to misuse, we reserve the right to refuse the return or apply a reasonable deduction for depreciation.

How to Return It

1. Write to us at hola@safeseniors.net indicating your order number and reason for the return.
2. We will send you instructions and the postal address. The return shipment will be made by postal mail.
3. Return shipping costs are borne by the customer (return label not included), except in the case of a defective product or an error in shipment on our part.
4. For returns made between day 15 and day 30 after receipt, a restocking fee of 33% of the product price will apply, for management and reconditioning. This charge does not apply to returns within the first 14 calendar days (legal right of withdrawal) nor to defective products or incorrect shipments on our part.

Refund

Once the product is received and verified, we will process the refund within a maximum of 14 calendar days using the same payment method used for the purchase.

Contact

For any questions: hola@safeseniors.net